The Harbor Standard
You shouldn't have to wonder if your marketing is working.
Three commitments Harbor makes before any work begins. They are also a fair test for any agency you consider, including us.
01
Understand before we prescribe.
We learn how your business wins work, and where it stalls, before recommending anything. A plan that ignores your capacity, your team and your existing tools is not a plan; it is a package.
- How your business actually wins work
- Where inquiries come from today, and what happens after each one
- Your capacity, your team and the tools you already pay for
- What you should not spend on yet
02
Fix before we add.
Often the better move is repairing follow-up or a weak page before buying more traffic. More attention poured into a leaking process is money spent to lose opportunities faster.
- Leaks in follow-up and weak pages, before more traffic
- The software you already pay for, before new tools
- The one thing to fix first, and why
- The plan, the fee and the measures, in writing, before work begins
03
Explain before we report.
You hear what happened, what it means and what comes next, in plain English. A click is not an appointment. An appointment is not a customer. Your report should know the difference.
- Which marketing produced each inquiry, not just clicks
- What happened, what it means and what comes next
- Early honesty when something is not working
- One person accountable for the whole picture
Take it with you
The checklist, as a download.
Twelve questions to ask any marketing partner before you sign. Bring it to your next agency conversation, ours included. A good partner answers them plainly. A great one brings them up first.
If something isn't working, we'll tell you. If you shouldn't spend more yet, we'll tell you that too.
Start with a free 30-minute Growth Review. You leave with up to three priorities, in order, and an honest answer on fit.
Get a free Growth Review